FOLLOWUP DONE
You're losing customers and quotes you never hear about.
Real people follow up with your unsold quotes and existing customers, find out what happened, uncover opportunities, and put valuable information back in your hands.
How much business are you leaving on the table?
LOST SALES
Customers receive quotes but never move forward. You may never know why, whether they chose a competitor, or whether the opportunity is still there.
LOST CUSTOMERS
Customers become unhappy, stop coming back, or take their business elsewhere without telling you. By the time you find out, it may be too late.
LOST INTELLIGENCE
Your customers and prospects have valuable information. They know what they like, what frustrates them, what competitors are doing, and why they make buying decisions. Are you getting those answers?
The problem isn't always your product or service. Sometimes it's the follow-up you never had time to do.
Recover revenue. Protect revenue. Know your business.
FollowUp Done makes the calls your business doesn't have time to make. We talk to your prospects and customers, uncover what's happening, and deliver actionable information and opportunities directly to your team.
SALES RESCUE
Stop letting good jobs walk away.
A quote went out. The customer never moved forward. What happened?
We follow up with prospects who received a quote but didn't buy. We find out why they didn't move forward, whether they chose someone else, what influenced their decision, and whether there's still an opportunity to earn their business.
WHY THEY DIDN'T BUY
Price, timing, availability, service, reputation, or something else.
WHO GOT THE BUSINESS
Whether they chose a competitor and what influenced that decision.
WHAT COULD CHANGE THEIR MIND
Whether they're still interested or if an opportunity remains.
WHAT YOU CAN DO NEXT
Actionable feedback and opportunities delivered directly to you.
Every unsold quote has a story. We help you find out what it is.
CUSTOMER VOICE
Your customers are telling you more than you think.
Your existing customers are one of your most valuable sources of information. But unless someone asks the right questions, you may never hear what they really think.
We contact your existing and recent customers to uncover feedback, identify concerns, discover additional revenue opportunities, and better understand their experience.
RETENTION
- Identify unhappy customers before they leave.
- Uncover service problems and recurring frustrations.
- Find out what customers value and what could improve their experience.
REVENUE
- Identify additional services customers may need.
- Uncover repeat-business and upsell opportunities.
- Identify potential referrals and appropriate review opportunities.
COMPETITIVE INSIGHTS
- Learn what customers say about competitors.
- Understand what customers value when comparing providers.
- Discover firsthand feedback about why customers stay, switch, or choose another business.
Don't guess what your customers think. Ask them.
THE FOLLOWUP DONE STARTER PILOT
15 records. Two services. What are you missing?
Experience both FollowUp Done services with our FREE introductory pilot.
Sales Rescue: 5 unsold quote records
We follow up with five prospects who received a quote but did not move forward. Our objective is to learn what happened, why they didn't buy, whether they chose a competitor, and whether an opportunity still exists.
Customer Voice: 10 customer records
We contact ten existing or recent customers to gather feedback, identify concerns, uncover additional service and revenue opportunities, and better understand their experience.
- 5 unsold quote records.
- 10 existing or recent customer records.
- One introductory pilot per business.
- No obligation to purchase a monthly service.
- The pilot is based on the number of records provided, not the number of conversations completed.
- Actual conversations depend on reaching the individuals.
15 records. Two services. Zero obligation.
You send the list. We make the calls. You get the opportunities.
- 01
SEND YOUR LIST
Provide the unsold quote records and existing or recent customer records you want us to work.
- 02
WE MAKE THE CALLS
Our team contacts your prospects and customers, has real conversations, asks the right questions, and gathers useful information.
- 03
YOU GET THE RESULTS
We deliver feedback, concerns, alerts, and potential opportunities so you know what's happening and can decide what to do next.
You run the business. We handle the follow-up.
Pricing
SALES RESCUE
$299 / MONTH
- Up to 60 old quotes worked in month one, then new quotes that go cold.
- Up to 3 call attempts per customer on different days and times.
- Same-business-day alerts when someone is ready.
- Direct handoff of opportunities.
- Monthly Lost Business Report.
- No software or setup required.
CUSTOMER VOICE
$299 / MONTH
- Up to 100 customer follow-ups per month.
- Real people calling, not automated surveys.
- Customer satisfaction feedback.
- Problems flagged the same business day.
- Additional work and service opportunities.
- Referral opportunities.
- Review requests when appropriate.
- Monthly Customer Voice Report.
- No software or setup required.
THE COMPLETE PICTURE
$497 / MONTH
Recover lost opportunities. Improve the business behind them.
Get both Sales Rescue and Customer Voice working together. Recover opportunities from unsold quotes while protecting customer relationships, uncovering additional revenue, and learning what is happening inside your business.
Both services. One complete solution.
SAVE $101 PER MONTH compared with purchasing each service separately.
Real people. Real conversations. Real information.
Technology can automate a message. It can't replace the value of a meaningful conversation.
FollowUp Done is built around real people speaking with real customers and prospects, asking questions, listening to answers, and identifying information that can help your business.
30+ YEARS OF COMBINED EXPERIENCE
Sales. Customer service. Customer support. Marketing. Business operations.
WHY FOLLOWUP DONE
They've spent their careers taking care of customers.
Between them, the founders have spent over 30 years in sales, customer service, support, and marketing, working directly with customers, solving problems, handling difficult situations, and following up when others stop.
They built FollowUp Done around one belief: businesses shouldn't lose opportunities because nobody followed up.
What customers have said over the years
From customers of our founder's previous work in sales and customer service.
“You've been the best, most responsive, quickest responding salt distributor I've dealt with in my 20+ years of doing this.”
“I just want to mention how pleased I am to have been working with you this season. Your promptness in communication and delivery are amazing, I am looking forward to continuing this relationship in the future.”
“I wanted to reach out and thank you for being such excellent communicator and for always being there when I had questions.”
“You are so easy to work with. I wish you could work for every company that I deal with.”
Questions
How does FollowUp Done work?
You send the list. We make the calls. You get the opportunities. Provide the unsold quote records and existing or recent customer records you want us to work. Our team contacts your prospects and customers, has real conversations, asks the right questions, and gathers useful information. We deliver feedback, concerns, alerts, and potential opportunities so you know what's happening and can decide what to do next.
Will you replace my sales or customer service team?
No. We're backup for your team. Your team still owns the relationship and closes the opportunity. We make sure the opportunity gets back to them.
How many times do you contact each person?
Up to three attempts on different days and times, plus a voicemail or text when appropriate. We don't repeatedly chase someone who doesn't want to talk.
Will customers get annoyed by the calls?
We keep calls short and professional. We identify your business and explain why we're calling. If someone asks us to stop, we stop.
How do I know if this is worth $299/month?
We don't promise a specific ROI because every business and customer list is different. We track the opportunities our follow-up uncovers, including recovered sales, additional work, referrals, repeat business, and customer issues. Your monthly report shows what happened so you can measure the return for yourself.
You may be closer to your next customer than you think.
Find out what's happening with your unsold quotes. Hear what your customers really think. Discover opportunities you may be missing.
Experience both services with THE FOLLOWUP DONE STARTER PILOT.
Phone: 720-369-7246
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