Terms of Service
Effective 11/9/2026. Operated by FollowUp Done, Arizona. Questions: adam@impactorgroup.com, 720-369-7246.
1. What we do.
We make follow-up calls (and texts when appropriate) to your own unsold quotes and recent customers, report what we learn, and alert you to opportunities and problems. A real person makes every customer call. We use AI only to help with notes and reports.
2. No guarantee of results.
We control the calls, follow-up, and reporting. We do not control whether anyone buys, so we do not guarantee sales, revenue, or reviews.
3. Fees.
Fees are shown on our site or in your agreement, billed monthly in advance, and renew month to month until you cancel. One follow-up is one customer worked, up to three call attempts. Extra follow-ups are $2.50 each.
4. Start date and refunds.
We start within 5 business days of receiving your list, or you get a full refund. If your first month produces no real conversations about a job, we refund 50% of that month.
5. Cancel anytime.
Cancel by text or email. There is no contract. No refunds for a month already started, except as stated in section 4.
6. Your responsibilities.
You confirm you have the right to share the contacts you send us, you will tell us about anyone who asked not to be contacted, and you will give us accurate information. You remain responsible for your own sales, pricing, and customer relationships.
7. How we contact your customers.
We contact only your own customers and leads, say who we are calling for, and stop immediately if someone asks. We keep your lists private, use them only for your service, and delete them within 30 days after service ends. See our Privacy Policy.
8. Liability.
Our total liability for any claim is limited to the fees you paid in the 3 months before it arose. We are not liable for lost profits or lost sales.
9. Law and changes.
These terms follow the laws of Arizona. We will give existing clients 30 days' notice before any change that affects them.